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Frequently Asked Questions » Pre-Sales FAQ
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Find out what you need to know before you choose our hosting services.
Can .cgi and .pl scripts run outside of the CGI-BIN? Can .cgi and .pl scripts run outside of the CGI-BIN?
Can I get unlimited bandwidth? Can I get unlimited bandwidth?
Can I host multiple domains under one account? Can I host multiple domains under one account?
Can I setup Anonymous FTP access? Can I setup Anonymous FTP access?
Can KaelinWeb host all domain extensions? Can KaelinWeb host all domain extensions?
Do you allow Telnet access? Do you allow Telnet access?
Do you count POP/SMTP/FTP toward bandwidth usage? Do you count POP/SMTP/FTP toward bandwidth usage?
Do you have PHP with IMAP support (compiled with IMAP)? Do you have PHP with IMAP support (compiled with IMAP)?
Do you offer Coldfusion, ASP, and/or other server side scripting languages? Do you offer Coldfusion, ASP, and/or other server side scripting languages?
Do you offer streaming media? RealAudio/Video? Do you offer streaming media? RealAudio/Video?
Do your servers support CGIwrap? Do your servers support CGIwrap?
Do your servers support PGP or GNUPG? Do your servers support PGP or GNUPG?
Does CPanel count toward disk space? Bandwidth? Does CPanel count toward disk space? Bandwidth?
How long does it take to setup a new account? How long does it take to setup a new account?
How often you do backups? How often you do backups?
If I add more domains, and have 1 IP address, can you please explain to me how it works that the right site will pull up? If I add more domains, and have 1 IP address, can you please explain to me how it works that the right site will pull up?
If I have you create my site how long will it take If I have you create my site how long will it take
Is PHP running in safe mode? Is PHP running in safe mode?
Is there a minimum contract for any of your plans? Is there a minimum contract for any of your plans?
May I host adult content? May I host adult content?
May I use my own SSL (Secure Server) certificate? May I use my own SSL (Secure Server) certificate?
Prices are quoted in what currency? Prices are quoted in what currency?
What BIND version are you using? What BIND version are you using?
What databases do you support besides MySQL? Do you support Microsoft Access? What databases do you support besides MySQL? Do you support Microsoft Access?
What does the hosting cost cover and when are they due? What does the hosting cost cover and when are they due?
What is CPanel? What is CPanel?
What is the connection speed of the servers? What is the connection speed of the servers?
What kind of override do you allow in Apache's .htaccess files? What is the value of the AllowOverride value in the httpd.conf? What kind of override do you allow in Apache's .htaccess files? What is the value of the AllowOverride value in the httpd.conf?
What methods of payment are accepted? What methods of payment are accepted?
What type of platform are these accounts on? What type of platform are these accounts on?
Will I be able to access my domain without the "www." prefix? Will I be able to access my domain without the "www." prefix?
Will I have access to the PHP.ini file? Will I have access to the PHP.ini file?

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