Below is information on our Monthly Maintenance and Service Plans - if you have any questions please click here to read our FAQ's - and if you have questions be sure to contact us. In order to request work / updates / changes, etc, you must have a prepaid plan with us. We no longer do work on any type of contingency level as of August 1, 2007. If you have questions, please feel free to stop by our office and talk to us face to face. We will be glad to see you!
Monthly Maintenance Plans (MMPs)
Hosting costs for your website include continued maintenance of our servers, insuring that they are running 24/7, insuring your emails are getting through, etc. Hosting cost is "rent" paid to keep your website online, and do not include any page maintenance or updates to your website.
If you are a small company and do not have a full time webmaster or do not have the time or knowledge to manage your website content/information yourself, you can take advantage of our Monthly Maintenance Plans.
Maintenance plans cover written content updates, writing, rewriting and creating meta keyword and content tags plus optimizing your content to work with your tags for relevant natural search, phone support and face to face meetings in our office. They can also be applied to us meeting you in your office, however there is an additional $10.00 trip charge plus 50 cents per mile for any travel over 5 miles.
We do not provide maintenance plan rates after the fact unless you are on our quarterly service plan. Those rates are posted below. We can also create a custom maintenance plan for larger ongoing projects upon request. MMPs can be upgraded, downgraded or cancelled1 at anytime by contacting us. MMPs are non-refundable prepaid plans that must be contracted in advance of a project beginning and cannot be applied to new designs, startup sites, image editing or programming. They can be purchased/applied to sites that are needing major content changes.
- 2 hours2 - $70.00/mo - paid quarterly3 - $210.00 (saves $ 30.00)4
This plan gives you a total of 6 hours for 3 months.
- 3 hours2 - $105.00/mo - paid quarterly3 - $315.00 (saves $45.00)4
This plan gives you a total of 9 hours for 3 months.
- 4 hours2 - $140.00/mo (save $ 20.00) - $420.00 quarterly (saves $60.00)4
4 hour plans are not required to be paid quarterly but can be.
Paid quarterly, this plan gives you a total of 12 hours for 3 months.
- 5 hours2 - $175.00/mo (save $ 25.00) - $525.00 quarterly (saves $75.00)4
5 hour plans are not required to be paid quarterly but can be.
Paid quarterly, this plan gives you a total of 15 hours for 3 months.
Maintenance plans are designed for phone or office consultations, website content, copy editing, as well as non-edited photographs/gallery additions. Start-up Design, Redesigns, Image Editing and programming related projects are not included in maintenance plans.
What can you expect if you are on a maintenance plan?
Our maintenance plans are designed for clients who know that they need work from us on a monthly / regular basis. To enjoy maximum cost reduction impact from these packages, we advise to plan wisely and in advance for changes, phone calls and major updates. By putting all of your information in a word or text document, it will help you get your thoughts organized on the priority of the work to be done and save time when using our services. Once you have all your information together, be sure to send it to us so that we can have it in front of us for either phone calls, or online communications. Contact us to plan consultations. While we prioritize our maintenance clients, work that needs to be done still goes into our work queue. The earlier you get all of the work and information to us, the higher your placement will be in our work queue.
What can you NOT expect if you are on a maintenance plan?
A maintenance plan does not guarantee that changes / updates etc, will be accomplished the minute provided. We work on a FIFO (First In First Out) basis with our customers. We of course, recognize that in some instances, changes might be emergency in nature. We will prioritize on a case by case basis. Maintenance customers enjoy higher placement because of the fact that they are prepaid, which is why we offer the plans and the discounts. We do not do work in any instances any longer on a contingency basis.
If you have standard monthly updates that need to be done on a specific day, let us know so that we can mark that time specifically, and be sure to have those updates to us at least 48 hours prior to necessary completion. This will allow us to plan our work time to insure that we get the necessary work done.
Service / Support Agreement Plans
Not sure if you need a maintenance plan yet, but would like to lock in rates in case you do? Our Service Agreement Plan might be just what you need. Various levels will give you access to E-mail, Instant Messenger (AIM, ICQ, MSN, Yahoo) and phone support. Plans under $10.00/month are billed quarterly. $15.00/month and above can be paid either monthly or quarterly, your choice. KaelinWeb Customers can add any plan on to their monthly hosting cost and will receive double the discount off labor ($10.00 as opposed to $5).
- Bronze - $5/month (billed $30.00 bi-annually or $60.00 yearly)
$5 hour rate reduction on all labor charges (including programming / graphic design) up to 5 hours. This plan does not include programming, content or website updates.
Free E-mail & IM support.5
- Silver - $10/month (billed $30.00 quarterly)
$5 hour rate reduction on all labor charges (including programming / graphic design) up to 10 hours. This plan does not include programming, content or website updates.
Free Phone (up to 1 hour) E-mail & IM support.5
- Gold - $15/month (billed $45.00 quarterly)
$5 hour rate reduction on all labor charges (including programming / graphic design) up to 15 hours. This plan does not include programming, content or website updates.
Free Phone (up to 2 hours) E-mail & IM support.5
- Platinum - $20/month (billed $60.00 quarterly)
$5 hour rate reduction on all labor charges (including programming / graphic design) up to 20 hours. 1 hour TOTAL (not monthly) of website content updating, meta tag help, etc. (does not include programming or graphics).
Free Phone (up to 2 hours) E-mail & IM support.5
What would be the main difference in a maintenance plan and a service plan?
A maintenance plan guarantees you a certain number of hours for us to do maintenance, upgrades, graphics uploads, etc for your website. We can help you rewrite your content, help you optimize your meta tags and website content for natural search results etc.
A service plan allows you to ask us questions "in general" about the internet and guarantees you a Maintenance plan rate should you decide that you need to do major or even minor work on your website on an "as needed basis" as opposed to an upfront committment of X number of dollars per month. For those that are not sure what they are going to need, it will help you plan your budget accordingly. Our platinum service plan DOES include 1 hour of work on your website, or helping you with content, meta tags, etc. for your website, while none of the others do. Like any service plan, it is to help you minimize costs when it's time to take care of or fix something, plus lend you a small helping hand along the way.
If you have any questions that are not covered in the above information on our maintenance plans, please contact us.
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As stated, plans are non-refundable, canceling will prevent you from being billed for future months plus you are entitled to receive the service hours you paid for if not used upon cancellation. They must be used within the time period. |
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Hours are valid for the duration of the payment period. i.e. if paying quarterly, hours are valid for the quarter. If paying monthly, they are only valid for the month. |
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KaelinWeb hosting customers can have our 2 and 3 hour maintenance plans added on a monthly basis that will be billed at the same time as monthly hosting. This option is only available if you host with KaelinWeb.com |
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KaelinWeb hosting customers receive an additional free hour of phone support. Plans must be pre-purchased. |
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KaelinWeb hosting customers receive an additional free hour of phone support. Service Plans must be current in order to receive reduced rates.. |
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